Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. SO please read following terms and conditions thoroughly.
www.24hourwristbands.ca reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Ordering Terms and Conditions
Payments are due at time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover, and Pay Pal.
We do offer PO orders to schools, churches, corporate organizations and others. All PO order's standard payment terms are net 30 days - all payments are due within 30 days from the date of invoice. You will be invoiced immediately upon receipt of your order.
School PO will not be used for documentation purpose only order receipt will be used as document.
We have the right to refuse to place any orders.
Orders that are not paid within Net 30 will be charged collection fee of 20% on top of the original order amount.
The gurantee of "order delivered on time or its free" will be valid only if there is not any delay caused by the carrier/shipping company, and it will be only for valid continental US States.
Order Changes / Cancellations
www.24hourwristbands.ca will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be higher cancellation or change charges that apply. All of these charges will be a direct pass through from www.24hourwristbands.ca to you. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.
For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also any cancellations of orders should be made within 6 hours of placing the order.
There will be a 2.5% service fee for any credit card payment for $2500 or above.
When a deliver is not met we can only issue delivery charged , we cannot issue the production cost as production takes manpower and material , this is a non refundable
There will be cancellation fees of $5 for any order less then $20.
A $10.00 cancellation fee will be applied in order to cancel an order, given that they are cancelled before going into production otherwise other charges may apply.
When placing an online order, if you press 'SUBMIT' more than once your order may get duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online the customer is giving www.24hourwristbands.ca the permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives www.24hourwristbands.ca the permission to charge the credit card. By agreeing to this policy the customer can not charge back the amount of the order to avoid payment.
* There will be no changes applied to RUSH orders.
If a customer has done charge back they need to return all the products to us (provided office address). If you win the charge back and did not return the product we will charge you for the order.
If you do a charge back against our company and we win the charge back then there will be a $10 additional charge back case fee charged to your card with no authorization required from your side.
Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, wrong PMS color of wristbands, unable to meet the turnaround time stated. www.24hourwristbands.ca is not liable for anything more than the amount of the order.
Productions cost is not refundable.
If an order is late , only the shipping charges will be pro-rated.
Any problem or compliant on the order has to be registered within 15 days of receiving the product. Later than this no complaints will be registered.
All products must be returned with a valid RMA# which can be obtained by emailing firstname.lastname@example.org or calling 0016047579824.
Once the order is placed, send us the artwork to our email@example.com immediately. The email should include all the instructions relating to logo/artwork.
www.24hourwristbands.ca inspects all artwork submitted to make certain that it meets the specific requirements for applying your sign to the products you selected. If minor modifications are required, we will make these free of charge.
We do not guarantee same color bands on re-orders.
We cannot duplicate orders 100%. However, we will try to make the order as close as possible. A digital proof must be requested to confirm the order. If any order(s) is sent without selecting a digital proof request then the order will not be our liability.
Website Images/Art work Proofs/Colors
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and emailed proofs are inherently limited in their ability to communicate color, scale, and detail.
The color in the proof is not the real color, It is difficult to show the correct color in the monitor, the color will be made in the pantone number "C" (not "U").
The digital proof option is only valid for 2 day if no changes are requested within 2 day or if we get no response from the customer we will start production on the order due to deadline reasons. We suggest that all customers approve the orders or make all changes. And finalize there orders in 2 days from the time of placing the orders.
It is the customers responsibility to follow up on the digital proof as soon as the order has been placed.
Furthermore,it is the customers responsibility to call the customer care in the event the digital proof has not arrived.
This will ensure proper communication and placement of the customers order.
Swirl bands - Mixture of colors will create a shade of alternate colors.
For swirled bands please note that the swirl on the layout is for reference only and the actual bands will be more random and will have some blending of colors.We also mention this on our proof.
Please note that for imprinted bands, after the message is printed on the bands, the bands will be put into oven for some time to dry out. The ink on black colored bands may change when it is under high temperature which causes the color to be “absorbed”. Therefore, the font color might look different on imprinted black bands. If this is not acceptable,we recommend you change the black bands to other colors or change to Debossed Colorfilled style wristband.
All metallic colors will change color overtime due to oxidation.
Tattoos Order Print Specs - Please allow for 1/4 inch bleed around tattoo paper. This means we cannot print tattoo artwork from edge to edge. If you need your artwork printed to this exact size upgrade your tattoo order by at least 1 size.
We will try to replicate orders as precise as possible of the images or reorders/duplicate orders that are given to us, but there will be no guarantee given on them.
Price quotations are only valid if they are given in written by email.
Production time varies from 1 business day to 7 business days depending on the product, service, and quantity selected. If you have a deadline, simply give us a call and we'll do everything within our power to meet it.
Any order less 100 QTY for debossed style wristbands will be laser engraved and on such bands the message length cannot be more than 90mm hence the message was made as only a front message.
The printing of printed wristbands is expected to be visible for 1-2 weeks.
Since our wristbands are made of 100% silicone, the finished products may have uneven edges and smudges which is a part of production process and it is normal as all wristbands are hand cut. The edges cannot be 100% perfect as they are done manually. These things are inevitable and we have no control over it.
For glow in dark bands - debossing and embossing will not be as clear as on a solid color band and this is common for any glow in dark product since glow bands are shady and translucent.
www.24hourwristbands.ca guarantees to ship your merchandise on or before your specified date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.
Their will be a $20 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that paticular order.
There will be a $40 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.
The shipping is charged on each order to keep rate low on shipping products from CHINA to USA. If we combine shipping UPS and FED EX will increase our rates and we will have to increase the rate of our low priced products. We compensate the customers with 100 free bands in cases like these where we offer 100 free band to all order.
www.24hourwristbands.ca is not liable for any delays, holds or charges due to customs.
Ultimately customers are responsible to verify all details on the invoice such as shipping address, Billing address, phone number , email address, colors, etc.
If any order is placed by our company sales rep they will not be held responsible for any errors as we provide our customer with order Receipt, Digital proof if those options are not utilized by customer they will be held liable on the account.
Any package that is there in our ware house for 7 or more days will not be our responsibility and will be discarded
Please note if order is not approved or no update or communication is received within 48 hours of placing the order then it will go into production as placed.
Rush delivery (anything less than or equal to 4 business days turnaround):
If order is not approved in 6 hours of being placed then it will go into production as placed.
Once order is in production no changes can be made.
If changes are still needed then there will be extra cost depending on the production which has been completed already by factory.
International customers are responsible for customs and duty fees in their country. Customer is responsible for those fees because it is not included in shipping charges. No gift or lower value will be written/marked on custom forms.
If the shipping is international there will be customs fees which we are not responsible to pay for. The customer will be responsible for those charges. We are not responsible to contact Fedex or UPS for customs fees. The customer is solely responsible for these charges.
We are not responsible for the customs fees charged by FedEx and UPS.
www.24hourwristbands.ca is required by law to collect all applicable sales taxes for the state, counties and cities of Texas . Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 4008-888-888.
All prices and minimum quantities are subject to change. www.24hourwristbands.ca will make best efforts to keep pricing and quantities to date, from time to time actual market conditions may change the price of a product or the minimum quantity required for purchase.
In the event a product is listed at an incorrect price or minimum quantity due to an error, www.24hourwristbands.ca shall have the right to refuse or cancel any orders placed for products listed at the incorrect price or quantity and will help you choose a different item that is within your budget.
Only written quotes are valid, no non verbal quotes will be accepted.
Price quotes are only good for the date they where quoted.
www.24hourwristbands.ca accepts Visa, Master Card, American Express, Discover & PayPal
Keychains are for attachment purpose cannot be used as a wrist band.
Quantity less than 100pc are made by laser cut process, the text cannot be engraved deep in this process.
Internal message is slightly raised and that cannot be in different color.
Swirl : Blending/Mixing of 2 or more colors most likely to produce 3rd color, we will not be responsible for it. Segmented style is more recommended over swirl as the colors are more random & bleeding of color can be noticed.
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